Al Futtaim Group - Bad Service and unable to understand

4 of 5 Al Futtaim Group reviews

I have purchase a Toyota Avalon Limited 2 months back in the UAE from Al Futtaim Deira. I went across for the service and handed the car for the 5K service.

Once the service was done and car was scheduled foe return the full car had spots all over the car and glass.

While i raised a complaint and refused to take the car, the Customer relationship manager they came up with the following scenario's that I have parked in a wrong place and there is paint sprayed all over the cars in small spots in a uniform pattern from bumper to bumper on all 4 corners.

The Car while receiving by Toyota had not raised a single issue of any spots on the car and all other scratches etc mentioned on the receiving document.

Unfortunately did a huge mistake by not taking a picture of the spots on the car.

They are currently working to see how to resolve the same thru polishing etc.

Extremely unprofessional attitude and lack of capability to understand.

Regards

Roy

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More Review Details

Reason of review:
Feel cheated
Preferred solution:
Let the company propose a solution
Product or service
Toyota Avalon Limited
Review category
Dealers
review #697241

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4 of 5 Al Futtaim Group reviews
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